KINGSTON, Jamaica — As residents across Jamaica continue to recover from the aftermath of Hurricane Beryl, the Office of Utilities Regulation (OUR) is urging customers of the Jamaica Public Service Company (JPS) to confirm whether their electricity supply has been fully restored. This call to action comes in response to ongoing customer complaints despite reports of significant progress in power restoration.
The Current Situation
According to the latest restoration report from JPS, nearly all parishes have seen significant improvements, with current figures indicating that 98.47 per cent of customers have had their electricity restored. However, there are still areas within St Elizabeth, as well as small sections of Westmoreland, Manchester, and Kingston and St Andrew, that remain without power.
Steps for Verification
JPS customers who are still without electricity despite living in areas reported as restored are encouraged to take immediate action. They can:
- Email: consumerestoration@our.org.jm
- Call Toll-Free: 888-CALL-OUR (888-225-5687)
Continued Monitoring and Future Plans
The OUR has assured the public that it will continue making sporadic visits to the areas still affected by outages to assess the situation firsthand. Furthermore, JPS has set an ambitious target to achieve 100 per cent power restoration across the island by August 31, 2024. This update is a part of their detailed recovery plan following the extensive damage caused by Hurricane Beryl.
Public Reactions and Expectations
The regulator’s appeal has been met with a mixed response from the public. While some customers have praised the efforts of both JPS and OUR, others remain skeptical, raising concerns over the accuracy of the restoration reports and the speed of the ongoing recovery efforts.
As the island moves towards full restoration, JPS and OUR are committed to addressing every complaint and ensuring that no community is left behind in this critical recovery phase.
Contact Information
For further clarity or to report an outage, reach out to:
- Email: consumerestoration@our.org.jm
- Toll-Free: 888-CALL-OUR (888-225-5687)
