Dear Claudienne,
I have been experiencing serious issues with Flow Jamaica restoring my internet service since I reported the issue on 27th December 2023. The same day I reported the issue, a representative called me to make an appointment on 29th December 2023 between 12pm and 5pm. On 28th December 2023, a technician called me and asked if anyone was currently on the premises. I was told there was no technician and I provided an appointment date.
On the appointed day, the technician never even called, however, when I called Flow 100 to ask why the technician never showed up, I was informed that the technician reported/recorded that the customer had rescheduled the appointment for 12pm-5pm on December 30th, 2023, which was not true.
I waited again for the technician to come and fix the issue but again he never came and I never got a call back. I called Flow 100 again and this time I was told they reported that the technician could not enter the premises. I was then told that the technician would visit on 12/31/2023 but he never showed up.
Since then I have called Flow 100 almost daily and have been told they will escalate the issue.
I called again on 1/21/2024 and was informed that the ticket number that was issued was closed on 1/12/2024 due to “no entry to the premises” and a new ticket had been created – I was not given a new ticket number.
There is no one to refer me to a department that can solve the problem, I can only report the problem by phone or through WhatsApp Flow, but this doesn’t work.
We ask for your cooperation in resolving this issue with Flow Jamaica.
N/A
Dear N.A.,
Terre Claudienne has been in contact with Flow and has been informed that the issue has been referred to the company’s customer experience team “to be resolved as quickly as possible.”
He tells Claudienne that the problem has been solved.
I wish you good luck.
Having a problem with a shop, utility or business? Contact us at 876-936-9436 or mobile WhatsApp # 876-484-1349 or write to Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5 or email us at: edwardsc@jamaicaobserver.com. Please include your contact phone number.
